Helpful Resources for Participants, Families & Support Workers

Participants can claim for evidence-based supports including occupational therapy, positive behaviour support, sensory integration, neurofeedback, and specialised support coordination. Supports must align with the participant's goals and be deemed reasonable and necessary under the NDIS framework.

Yes — content is tailored to your participants, workforce and service model. We understand that every organisation has unique needs, and we adapt our approach to best support your team and the individuals you serve.

Yes — we can chair or participate, and provide action logs and follow-ups. Our PBS practitioners are experienced in collaborative panel work and ensure comprehensive documentation and accountability throughout the process. Learn more about PBS capability requirements from the NDIS Quality and Safeguards Commission PBS Capability Framework.

Yes — individual or group supervision options are available. We provide structured supervision to support provisional practitioners working toward full registration, with flexible arrangements to suit your organisation's needs.

We provide comprehensive reports including initial assessments, progress notes, therapy plans, PBS plans, and functional capacity reports. All documentation meets NDIS Quality and Safeguards Commission standards and supports evidence-based practice requirements.

Yes, participants have choice and control over their providers. If a participant wishes to switch, we work collaboratively with current providers for smooth transitions, review existing documentation, and ensure continuity of care. No permission from the NDIA is required for switching providers.

Plan-managed participants use a plan manager who pays invoices on their behalf, offering flexibility to choose any registered or unregistered provider. Self-managed participants manage their own funding and claims, submitting invoices directly to the NDIA. Both options provide choice and control; we support participants regardless of their funding management approach.

Supports must meet several criteria: they must relate to the participant's disability, represent value for money, be likely to be effective and beneficial, take into account informal supports available, and be appropriately funded under the NDIS rather than other service systems (health, education, etc.). We assess each request against these criteria to ensure compliance and best outcomes.

We require 48 hours' notice for cancellations. Late cancellations or no-shows may incur a cancellation fee as per our service agreement. We understand that emergencies occur and assess each situation individually, prioritising ongoing support relationships and participant wellbeing.

Yes, we provide therapy in clinic, home, school, and community environments. Therapy location is determined by participant goals and the most appropriate setting for skill development. Travel is charged according to NDIS pricing arrangements and participant plan budgets.