Feedback & Complaints
Your voice matters. We welcome your feedback to continuously improve our services and ensure we're providing the best possible support.
It's absolutely OK to complain. We're here to listen, learn, and make things better.
Why Your Feedback is Important
When you share your thoughts—good or bad—you help us understand what's working and what needs to change. This means better services for everyone.
We Love Compliments
Knowing what we're doing right helps us do more of it!
Complaints Help Us Grow
Don't be shy—tell us what's not working so we can fix it.
Your Privacy is Protected
All feedback is kept confidential and secure.
What Can You Share With Us?
Feedback & Compliments
- Positive experiences with our services
- Suggestions for improvement
- General comments about your experience
- Praise for our staff members
Complaints & Concerns
- Quality or delivery of services
- Staff conduct or behavior
- Safety or safeguarding issues
- Rights and dignity concerns
How to Reach Us
Written Form
In-Person or Mail
Fill out a form at our office or submit via post
Or use our online feedback form below
You can submit feedback anonymously, but we won't be able to reply without your contact details
Our Commitment to You
Quick Acknowledgment
We'll acknowledge your feedback or complaint within 2 business days
Fair Investigation
All complaints are investigated thoroughly, fairly, and impartially
Timely Resolution
We aim to resolve complaints within 14 days. Complex matters may take longer
No Retaliation
Your services will never be affected by making a complaint
Your Privacy & Confidentiality
All feedback and complaints are kept strictly confidential. Your privacy is protected throughout the entire process, and information is only shared with those who need to know to address your concerns.
Need Extra Support?
NDIS Quality and Safeguards Commission
If your concerns haven't been addressed to your satisfaction, you can contact:
If you need an interpreter, call TIS on 131 450 and ask to be connected to the NDIS
Advocacy Services
An advocate can help you make a complaint and ensure your voice is heard:
National Disability Advocacy Program
Disability Services Commissioner
Additional NDIS Support
Submit Your Feedback
Use the form below to share your thoughts, compliments, or concerns with us